1) Explain what you know about communication and effective communication. 2) Communication skill is the key to be a good, effective and efficient leader. In detail, explain and give clear example. Communication and Effective Communication Communication influences all factors of our life. From daily interactions with strangers on the street to the way we present ourselves in the classes or board room, the way we communicate is a reflection of who we are and the way we establish relationships with those around us.
Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver (U. S. Army, 1983). It is also could be a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
Basic communication theory posits four basic components for the successful completion of transmitting information (in a human context); the sender (or encoder), the message, the channel by which the message or information is sent for example written, oral, audio, visual, and the last one is the receiver or target of the communication information (decoder). Any disruption, garbling or malfunction at any point of that communication sequence could result in the failure of a successful communication. There are several level of communication which are interpersonal, intrapersonal, group, public and mass communication.
Every of these levels bring difference situation and purposes, for example between public and intrapersonal communication. Public communication involves one person who speaks to a large number of people while intrapersonal communication is an exchange of information we have with ourselves. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information. Starting with the sender, there is the complexity of human language itself.
The message must be formatted correctly, with proper grammar, syntax, noun sequencing, and even pronunciation. If the encoder of the message speaks too rapidly, too slowly, mixes up words, has garbled speech, and so on; these can all affect how clearly the message is first delivered into the communication sequence. Many of the problems that occur in an organization or society are either the direct result of people failing to communicate and or processes, which leads to confusion and can cause good plans to fail (Mehrabian,1967). All communications, intentional or unintentional, have some effect.
This effect may not be always in communicator’s favor or as desired by them. Communication that produces the desired effect or result is what generally called as effective communication. Effective communication generates the desired effect, maintains effect and increases effect. It serves the purpose for which it was planned or designed. Possible purposes might be to generate action, inform, create understanding or communicate a certain idea or point. (Nathalie T. 2009). Effective communication also ensures that the message is not distorted during the communication process.
The importance of communication is vital to every relationship in our lives, whether it is personal, business or just in general. Communication makes possible all relationships, friendships, workmates and family closeness. When our communication skills are honed, we will notice improvement in our interactions with the people we interact with. The better the communication skills, the better the relationships. The better the relationships, the better the ability to conduct business, enjoy family, enjoy friends and interact with social contacts. Communication skill is the key factor to be a good, effective and efficient leader.
Learning effective communication skills builds a strong foundation for successful leadership. When it comes to effective communication, there are certain barriers that every leader might face. People often feel that communication is as easy and simple as it sounds. While this is true on one level, what makes it complex and difficult are the barriers that come in its way. Basically, to be an effective leader requires the ability to communicate and inspire. In general, during the transmitting of a message, two elements will be received which are content and context.
Content is the actual word or symbols of the message that is known as language. The spoken and written words combined into phrases that make grammatical and semantic sense. We all use and interpret the meanings of words differently, so even simple messages can be misunderstood. Context is the way the message is delivered and is known as paralanguage. It is the nonverbal elements in speech such as the tone of voice, the look in the sender’s eyes, body language, hand gestures, and state of emotions (anger, fear, uncertainty, confidence, etc. ) that can be detected. (Mehrabian, 1967).
Although paralanguage or context often cause messages to be misunderstood as we believe what we see more than what we hear, they are powerful communicators that help us to understand each other. Indeed, we often trust the accuracy of nonverbal behaviors more than verbal behaviors. Leader with effective communication skills is a leader who has the ability to speak confidently, and to the point. Every leader has to spend substantial time communicating with people around them. People will not follow someone who is hesitant about their vision or how to accomplish it.
They want a leader who exudes confidence in their abilities and in their team’s abilities to reach their desired goals. Leaders with the ability to speak in a charismatic manner have become very popular over the years (Dogra, 2011). There should be an aura of authority around them and at the same time people should feel that he is approachable. Being well dressed, knowledgeable, remembering small details about other’s personal lives and inquiring about them from time to time are some ways to being charismatic for example Tun Dr. Mahathir Mohamad.
He has his own aura which makes peoples believed in him during the time he still a Prime Minister and until now even after he resigned from that position in our government. In addition, a good leader also must be able to speak and write clear and concise so that their followers able to use that information to make sound decisions or influence people’s attitudes and behavior. All good leaders are precise, and they clearly communicate their messages. Verbose messages are more likely to be misunderstood and less inspiring. Good leaders don’t bore their followers with long-winded speeches or lengthy memos.
They get right to the point and make it stick. Leaders who are clear and concise will also be more likely to be viewed as confident. People want to be on the winning team, and they will look to those leaders who are confident in the prospects for success. Besides, an effective leader should also a good listener (Dogra, 2011). Communication is not just about talking; a lot of it is about listening and understanding as well. If others feel that the leader understands them, they will be more forthcoming and open in their opinions, feelings and thoughts while conversing with the leader.
A very good example of a great leader locally is Tun Dr. Mahathir Mohamad. He has everything it takes to be a great leader including the communication skills. The combination of many noble qualities in one person is rare, and it is this unique combination that has enabled Tun Dr. Mahathir Mohamad to transform Malaysia from an otherwise typical third world country into a thriving and vibrant nation, well on the way to become a developed nation. It is also this combination of qualities that enabled Tun Dr. Mahathir Mohamad to save Malaysia from becoming another IMF nation during the financial crisis of 1997 – 1998.
He always listened to the citizen voice. The economy and the financial system, under Tun Dr. Mahathir’s leadership, was in a very healthy state enough. His charisma, confidence and exemplify model behavior in communication has inspires lots of Malaysian to work harder to improves their life. Till today, he still a reference source for many. CONCLUSION Some leaders think they have communicated once they told someone to do something. A message has NOT been communicated unless it is understood by the receiver (decoder). To know if the message is properly received is by two-way communication or feedback.
This feedback tells the sender that the receiver understood the message, its level of importance, and what must be done with it. Communication is an exchange, not just a give, as all parties must participate to complete the information exchange. “No one would talk much in society if they knew how often they misunderstood others. ” — Johann Wolfgang Von Goethe REFERENCES Mehrabian A. and Morton W. (1967). Decoding of inconsistent communications, Journal of Personality and Social Psychology 6:109-114 U. S. Army. (1983). Military Leadership. FM 22-100.
Washington, DC: U. S. Government Printing Office. Dogra A. (2011). Leadership Communication Skills. Retrieved on October 28, 2012 from http://www. buzzle. com/articles/leadership-communication-skills. html Leonard K. (2011). 3 Communication Skills All Good Leaders Must Possess. Retrieved on October 28, 2012 from http://ezinearticles. com/? 3-Communication-Skills-All-Good-Leaders-Must-Possess;id=5610422 Natalie T. (2009). Why Is Public Speaking Important?. Retrieved on October 28, 2012 from http://www. speechmastery. com/why-is-public-speaking-important. html